Why did we invite users, business leaders and finance managers to meet with us?
For one, we love getting to know our users. This hasn’t changed just because we’ve grown.
It also created an opportunity for the users to meet part of the team! It’s true. Although our service is 100% online, “real” humans work hard every day to make it happen. Some were thrilled to be able to put a face to the names of the people with whom they have communicated on several occasions.
On the morning’s agenda: meeting with Alexandre Prot, co-founder and CEO of Qonto, who presented the company’s developments and progress, as well as its latest innovations.
Other members of the Qonto crew came to meet our users: part of the Customer Success team, which responds to our customers’ daily requests, and part of the product team, which analyzes our users’ needs and designs future features.
Want to learn more about the product team’s mission? Théo, one of our product managers, spoke to us about his profession in this article.
This meeting enabled Qonto customers to discuss their experience using our service and to communicate their needs and desires with regard to our product and service.
We were able to note a number of needs and to understand our users’ requests.
As for the users, they were able to ask all their questions about our product, our model, our strategy, our growth, our upcoming developments, and so much more. We answered them all in full transparency!
Members of the product team took the time to give demonstrations to help our users to expand their understanding of certain features and good practices, so they can enjoy the smoothest and easiest experience possible.