Finance is modernising. This has been the case for some years now, with the rapidly increasing development of digital technology, but, admittedly, finance has been slow to adopt its possibilities. However, since fintech became its own technological subcategory combining finance and digital tech, once-staid financial institutions are getting a much needed technological overhaul.
6 financial trends in a nutshell
- Mobile-first banking offers users versatility when handling their finances and is becoming the norm for neobanks and financial service providers
- Fintech is growing, but challenges such as data security, government compliance and internet access still stand in its way
- Finance apps are growing in popularity, making things like budgeting and investing much simpler
- As fintech becomes more widespread and complex, cybersecurity must grow to protect users
- Users expect more sustainability from finance sectors, and fintech can leverage this with impact investing and data transparency
- Decentralised finance can alter transacting on the internet forever, but web 3.0 is a long way off
Mobile-first banking experience
Mobile-first and online banking adoption is one of the financial trends that varies depending on region. Statista shows that while it has been steadily on the rise since 2020 and is projected to continue through to 2024, China and East Asian regions demonstrate a commanding lead in users over other parts of the world.
WeChat: the ultimate mobile banking?
The trend refers to banking and fintech apps which allow the user full control over their finances via their smartphone or portable device. Within mobile-first banking, users are able to:
- Check and manage savings
- Send money to others
- Make payments
- Pay bills
- Contact customer service
All from their device—going to a physical branch to do any of these things will become a thing of the past. Neobanks have heavily adopted this approach by obtaining banking licences without an existing physical branch customers will need to visit.
Beyond neobanks
Mobile banking promises to do more than permanently cross bank trips off your to-do list. If demand keeps rising for the mobile first experience, more financial service providers and neobank apps are going to implement things like:
- Cardless ATM features to allow secure cash withdrawals from your smartphone if you’ve lost your card or left it at home
- Advanced AI customer service for the majority of customer concerns to be handled instantly by artificial intelligence software, while real people will always be on hand for more complex concerns
- More interconnected features including mortgage payments, applying for loans, and investing, all from the one app
Beyond this, as long as app technology continues to develop—while cybersecurity and fraud prevention keep apace—the future of mobile banking is up to the imaginations of its users and developers.
Fintechs: the new banking standard
Fintech stands to transform the banking sector because it gives users what they’ve been wanting from traditional banking models. Namely, more flexibility with banking options and specificity to one’s banking needs. For example, instead of trying to run their businesses on an account intended for personal banking, fintech has allowed the development of business banking accounts ideal for entrepreneurs and small business owners.
Data security
Crucial to the widespread adoption of fintech is reliable data security. Traditional banks use physical security measures such as guards, CCTV, and locking vaults to protect customers’ money, but because fintech is a remote digital technology, it must rely on other methods.
- Two and three-factor authentication requiring users to confirm their login on one device with a code from another
- Biometric authentication which requires users to show a physical body part (face, fingerprint, eye, etc) which is identified as uniquely belonging to the user
- Notifications informing the user of a sign-in attempt on another device or strange activity
It goes without saying that, while the above security technology is advanced and effective, each of these can fall victim to fraud. And as fintech apps add other features (insurance handling, fine payments, rent management), more is at stake for the user.
Government regulation and compliance
Fintech is set to become the standard for banking around the world, but one of the huge hurdles is to abide by government regulations in as many regions as possible. Fintech promises a great deal of change to the financial sector, but finance and banking are heavily regulated sectors in most parts of the world due to the possibility of money laundering and fraud.
Data privacy
Data privacy
Each country has specific data privacy laws which its companies must comply with. Because fintech is dependent on customer data to improve its capabilities and develop new features, it collects large pools of data consensually. Companies must stay within the parameters of each region’s privacy laws while still seeking a global customer base.
Money laundering
Money laundering
A crime that costs governments trillions, strict money laundering laws are in place to prevent this as much as possible. Fintech companies must prove that they have security measures in place to stop these crimes from happening, and that they take the issue seriously when seeking to operate in a new country.
Cyber attacks
Cyber attacks
As fintech is a digital technology, it is vulnerable to cyber attacks. This is a major concern for governments, and so fintech companies must invest in top-rate software and employ experienced professionals, which they can present to governments as proof of their commitment to combat cyber attacks.
Internet accessibility
If fintech is to truly change the financial sector, then it must reach remote communities and provide opportunities for them to participate and succeed in the financial world of tomorrow.
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The rise of finance apps
The world of finance apps is bigger than customer banking accounts. As app technology develops and diversifies, with fintech becoming more accepted in today’s financial landscape, finance apps meet more needs of users and improve their financial literacy.
Within finance apps, there are a few different categories specific to what users might need.
Budgeting apps
These apps simplify one of the most complex and sometimes daunting aspects of both personal and business finance. Whether you’re budgeting to save for better holidays in the future or putting together an annual business budget, these apps can help make the process less of a headache.
- Paid and free versions
- Detailed instructions on how to use the app
- Responsive customer service
- Versatile portfolio creation
Stocks and investing
Faced with crypto crashes and a fluctuating market, the world of stocks and investing can seem a scary place to anyone looking to do a little more with their money. It’s enough to scare anyone into burying it in the backyard instead.
Higher investments in cybersecurity and fraud mitigation
As this post has already made clear, finance technology and cybersecurity must develop concurrently if they are to progress and continue their widespread adoption. They should be viewed as two halves of a whole.
Broadening defence parameters
Global lockdowns forced an overhaul of working conditions for the majority of office workers, creating a decentralised workplace.
Identity threat protection
Frequent in recent cyber attacks is the misuse and theft of credentials. Much of what we rely on to access sensitive information requires identification methods such as biometric identification and two-factor authentication systems.
Cybersecurity mesh
A modern approach to cybersecurity architecture, the cybersecurity mesh enables security to be deployed and integrated into specific assets, instead of merely in the central hub. The promise of this method is that assets, whether in transit, stored on the cloud, or in a data centre, can now be fully protected on their own.
Security training overhaul
Human error is still a major factor in security breaches, whether it be through opening sensitive emails or giving access to fraudulent credentials or identities. This has caused leaders in the field to reconsider security training measures. Organisations taking the lead on this want to move beyond ‘compliance-based’ awareness campaigns and invest in holistic approaches, changing the whole culture of security training.
Increasing sustainability focus
COP26, COVID, and remote working have all pushed climate change solutions further into the spotlight. For the first time, companies are clearer on the things they can do to reduce or eliminate their carbon footprints, achieving carbon neutrality in their daily operations.
Impact investing
Centralised finance has typically meant that customers don’t have a say over what happens with their money. Banks lend it to investors to generate interest and profit, and many of these investors are involved with fossil fuels, deforestation, oil drilling, and other polluting industries.
- Plant-based meats
- Electric transport
- Disruption of big oil
- Donation programmes for charity organisations
Transparency and data collection
Transparency is a much needed concept in modern finance. Through transparency, financial institutions can be held accountable for the things they do with customers’ money. Transparent collection of data means customers can make informed decisions about the banks they wish to involve themselves with.
Blockchain, DeFi, and Web 3.0
Depending on the online circles you visit, innovations like blockchain and decentralised finance are either going to change everything we know about finance, or fade into relative obscurity once their 15 minutes of fame is over.
What are blockchain and DeFi?
DeFi is dependent upon blockchain technology to solve the problems its developers have identified in centralised finance. Problems arise in traditional finance when money is stored by centralised institutions and lended to third parties because the information is private and users lend trust to banks to invest their money elsewhere. This has led to stock market crashes and plummets in value, as an extreme consequence.
What does Web 3.0 have to do with finance?
Web 3.0 proposes an entire internet based on blockchain technology and decentralised exchanges. Coined by Ethereum founder Gavin Wood, Web 3.0 sees an online space in which transactions are made in tokens, there are no centralised banking institutions, and there is far less moderation of dealings between merchants and customers.
Conclusion
Much of tomorrow’s financial landscape is already underway, demonstrating the staying power of the trends from the last few years. Key to understanding change in the financial sphere is accepting the huge hurdles it must cross and the gradual pace at which new technology spreads. It is developed and introduced quickly, but passing through government regulations, adoption from new customers, and demonstrating profit from new businesses all takes time.