Captain: Lead Talent Acquisition - (Marjorie)
Qonto’s growth has continued upward despite the crisis: new customers like our 100% online service offering, available at a competitive price, with a number of services to make banking and finance management easier for self-employed professionals, micro businesses and SMEs. This success places a significant demand on recruitment, and Qonto has 50 or so positions to fill by the end of 2020.
To respond to this need, the recruitment team must adapt to the current context and deal with two challenges in particular:
- Wide-reaching communication and letting people know that Qonto is recruiting
- Adaptation of its recruitment processes to ensure the lockdown is no hinder to progress.
The first challenge is one of communication: the Marketing & Communications team has been working tirelessly to ensure extensive press coverage on the subject, and the recruitment team has been posting regularly to social media (mainly LinkedIn) to advertise job openings. Our messages have been modified on most platforms and in our e-mails to candidates advising them that the lockdown has had no impact on our recruitment efforts and that we are taking action to ensure that everything runs as smoothly as possible.
The second challenge is the adaptation of our recruitment processes. Our goal is to reassure potential candidates, who may be feeling more uneasy about a career change during this period. Indeed, the uncertainty over the next few months has everyone on edge. In response, the Qonto team has brought a sort of “human touch” to the process to help candidates see how they fit into Qonto’s culture more easily.
First, all interviews are scheduled as videoconferences in order to maintain a sense of connection despite our inability to meet face to face. An interview guide was developed during the first lockdown and was quite popular among recruiters. The goal was to offer advice on how to conduct a successful 100% digital recruitment process. The team went one step further and proactively sent photos or videos of the offices to the candidates, unable to visit them in person. Once again, such actions help the candidates to imagine themselves working at Qonto.
Finally, the onboarding program was also adapted in light of the current situation. Every two weeks, Qonto organizes a group welcome event to kick off a rather intense week of integration activities. For the first morning, the new recruits arrive in person to collect their IT equipment. All of the remaining sessions are virtual.