Help create the finance solution that energizes SMEs and freelancers.
The Operations & Customer Success team's mission is to offer the best-in-class service to our customers. At the same time, its task is to ensure fluid internal processes and optimal security, particularly when it comes to back-office and fraud.
In the Ops & Customer Success team, you'll join a multinational team dedicated to giving our customers the best experience on the market.
Our team of 160+ talents brings together Operations and Customer Experience expertise that covers every step of the customer journey (onboarding, voice of the customer,...)
Our fantastic team brings together a wealth of diverse profiles and backgrounds, from over 50 countries and counting. Our people are passionate about FinTech and so much more besides. Deep dive into this amazing community and learn more about your future workmates.
If that's you, then take a look at what we do...
Back-end | Front-end | Mobile | Security | Analysis | Engineering | IT | SRE | Science
Growth Acquisition | Growth Operations | International Expansion | Marketing & Communication | Sales
What is a Customer Success Manager ?
The Customer Success Manager (CSM) is a particularly relevant role these days because their passion is making sure the customer experience more than meets their expectations to foster customer loyalty.
The CSM intervenes from the moment the product or service is sold and, in a way, keeps the customer experience consistent once Sales has brought in a new client.
The Customer Success Manager:
✓ Advises the client and tries to best meet their needs;
✓ Identifies opportunities to upsell;
✓ Promotes customer loyalty;
✓ Serves as the point-person for users.
This privileged relationship with the customer allows them to keep an ear to the ground and provide the Product & Design team with much sought-after feedback that can help further improve features.
The CSM also confers with the Tech and Sales team to provide outstanding customer support and step in as customer service at just the right moment.
What is the role of the COO ?
The Chief Operating Officer (COO) makes sure that operations are running smoothly within the company. They’re always looking to choose the right tools to boost teams’ productivity.
They support the growth of the business by putting processes in place and monitoring their implementation in various departments: Admin, Sales, Legal, Finance, etc.
Their job also requires some on-the-spot problem solving that demands quick decision-making skills.
The COO plays a crucial role in communications by representing the company for partners and customers. But thanks to their involvement across many departments, they also excel at being the point-person for inter-departmental exchanges.
This role, above all, has to match the size of the company. Consequently, in some cases a COO has been known to help with finance management or HR if needed.